Our policy is simple – we won’t quibble.
We hope you’ll be delighted with your artwork but if for any reason you are unhappy with your order, please return it within 14 days – we’ll even pay the postage.
To make a return, simply call us on General enquiries text or phone for attention to (France) 0033 6 10 66 19 26 (Monday to Friday from 9am to 6pm) to let us know and we will tell you what you need to do.
We’ll exchange it or refund you… no hassle.
Our aim is to provide a level of service that lives up to the reputation of our name, so we welcome all types of feedback from you especially if you feel disappointed in any way.
If you have a complaint about a product or service, we will do everything possible to resolve the issue for you as swiftly as possible.
To write to us with your complaint, please address these to firstname.lastname@example.org and mark it CUSTOMER CARE or F.A.O. Gordon Frickers, Gordon Frickers, Gordon Frickers Marketing, 41a Oak Tree Park, Glenholt, Plymouth, Devon, PL6 7JZ or Gordon Frickers, Maison Boitel, Rue Gambetta, 81140 Castelnau-de-Montmiral, France.
Alternatively, please call us on General enquiries text or phone for attention to (France) 0033 6 10 66 19 26 (lines open Monday to Friday from 9am to 6pm).
All complaints will be answered with 48 hours and resolved within 7 days.